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Teksavvy modem update The "Bring Your Own Hardware" tab will show other modems currently approved for use, but not sold by us. Subscribe to our blog and stay up to date. Shipping Your After completing those steps, the "Internet" status light on the modem should become Green/white after a few minutes. I am really interested in the Techicolor TC4400 and maybe also the Hitron CODA-45. antifraudcentre. I'm going to take a lot of heat for this, but I'm a fan of Google WiFi. From cable to fibre to Wi-Fi, we believe in better choices and deals for internet services. Power bars and even outlets can go bad over time and cause voltage issues, or it could be something as small as the power cable coming loose. To access the gateway you would want to hardwire to the Before Teksavvy upgraded/improved their website, there was a webpage that showed the latest Teksavvy firmware for the SmartRG modems (I currently have an SR516AC Log into MySavvy to manage your TekSavvy account services. Meanwhile we are spending $$$$$ for bad service :( 3 weeks of this now I cant get any work done and im pissed that they are supporting these modems over Technicolor when clearly based on reviews I've seen its the superior one in this usage scenario TekSavvy provides home internet, home phone, and TekSavvy TV™ IPTV packages across Canada. TekTalk Portal. As for a modem, I'm with Shaw and use their modem in bridged mode. " Get a TC4400 modem or a SmartRG SR808ac modem/wifi-router (works with Rogers, not sure about Cogeco). See Puma 6. 1 modem is probably a good idea. 4GHz 802. Who We Are. The best thing I ever did was get a Technicolor TC4400. In a market defined by a few large players, TekSavvy is the country’s largest independent ISP, providing critical competition and a high-quality alternative to Canadians coast to coast. TekSavvy has been proudly serving Canadians award-winning telecom services and fighting for consumers’ rights for more than 20 years. It is a bit expensive if you need mesh but it works great for me. 38 Hitron CGN-CWV 1A 3. I am trying to upgrade the firmware of my Smart RG SR505N from 2. You can also purchase a modem on your own but it would need to be an approved modem for your service. you should set your modem to bridge mode and buy a proper router, you will get much better wifi performance and stability. 1 (2x2) 4 port Gigabit SmartRG firmware update/s available to NCF members only. I have a 25/5 cable service. I currently use their 50m DSL and want to upgrade to something faster. com, or give us a call any time at 1-877-779-1575, 24/7. Turn off devices that could be updating, uploading files, Torrenting, file sharing or other file transfer or update services. Teksavvy said they would send me a new dcm476 modem; I am currently on the older 25or28mbit plan(i forget as i just pay them not to speak to me now), non atpia I believe it was. generally i understand that the Teksavvy-supplied modems are at best "ok", and it would be better to get something like this Hitron: DCM 475 and SB6141 are limited to 75Mbps, which is speed i won't in all likelihood need right now. DD-WRT has some DHCP issues so will need to add some manual commands to fix this or you will experience disconnects every 4 hours (DHCP Renew Time). Basically Teksavvy's IT needs to review how Teksavvy's servers are handling Google Play services requests as since the latest Google Play Services update there is a consistent lag and delay. Open menu Open navigation Go to Reddit Home. Practically all the 3rd party ISPs in Ontario support this modem. Update (Still on-going): I am using a different router now and still got an outage. been doing a bit of reading. Is there anything that Teksavvy or Rogers can do on their end of the cable network that might induce a modem reboot/reset? Mine reboots every couple days. My old ISP's modem provides an IP via DHCP to my router - I would like to do Posted by u/Demonblah - 2 votes and 2 comments If you click on it, the "TekSavvy Hardware" tab will show modems we carry for your area. TekSavvy TV Basic starts at just $25/month. Make sure Received my "Loaner" modem this week. We can always provide the instructions on how to do so. Web UI Address: 192. A family friend who is with Teksavvy with a grandfathered 7/1 plan for at least the last 11 years called me that her old Thompson ST516v6 ADSL2+ modem's power LED was showing red instead of green I'm looking to replace my current modem with Technicolor TC4400 as recommended by several users here but Teksavvy doesn't sell this. I've tried using another modem and the issue is still there. We would need to take a look at your account to see if you do in fact need to return your modem, and if so, we can issue either a return label by mail or send one to a different email address in case yours was missed somehow. For enhanced management of firmware updates for SmartOS CPE devices, see this article regarding the SmartOS™/Intellifi™ Manifest Manager. I found it odd at the time that the box contained no paperwork or instructions of any kind. I see TekSavvy offers the SmartRG 515AC modem on their website. A question for Teksavvy I’ve been having similar issues. Greetings. Was having issues with the TC- had hiccups multiple times a day that resulted in losing my wifi connection via router. We'd need a bit more info; not all modem interfaces can be accessed (some service vendors restrict access to the modem). About TekSavvy. 14 to 2. Topic password, Residential, No spam, we promise! You will only receive updates from this blog. I am transferring from my current cable ISP to Teksavvy in a couple of weeks and have received my Technicolor DPC3848V modem from Teksavvy. Thank you - TekSavvy support. I keep having to reboot my modem and router. However Teksavvy is stuck using the approved modems for which service they are reselling. 168. Easy to set up. Recommended Reading. First power off all of your hardware. I received the short list of compatible TekSavvy modems. Connect the other end into the LAN ports of your modem. Hardware Specifications: DSL Compliant with ADSL2+ 4 port 10/100 Ethernet Router Dual band 2. If not, go to Management then Reboot to reboot the modem. Click on the Forgot icon on the password screen. We are unable to change or request an update Bridge-only modem (No routed/wifi capabilities) Power Adapter: 12V - 1. Compatible cable modems vary by location, vendor and service. The default username and password are case-sensitive, and are: Hi, I have a Smart/rg SR516AC VDSL2 modem/router that is no longer used with Teksavvy. The issue was there are 2 ports on the back of the cd8000, but I can only use 1 at a time cause the modem has only 1 IP. Wondering if they are forcing me to upgrade to get me on to an atpia plan. if you do have issues with that I'd recommend getting a third party So now I need a new modem to go with Teksavvy's internet, and when I contacted them to ask about compatible modems for my plan, they gave me this list: Coship CCM8200 1. The modem box or CC description never mentions the FW version, but it worked. Yah I just got it with lightspeed internet. After a 5 minute boot up I was up and Join Network Status & Outages space in TekSavvy Community community. Unplug your router from the power source for a full 2-3 The Teksavvy website says the modem firmware version should be 18. If your internet is not working, these services will be affected as well. Any other VDSL modems that I might have missed? Update: 20200630 I found a Bell Home Hub 3000 on Kijiji for $60. TekSavvy provides broadband home internet packages in Calgary. However I'm seeing a lot of mixed reviews regarding Teksavvy being less reliable than the monopoly companies like Rogers, Bell and Cogeco, with much more Received my "Loaner" modem this week. 0. This morning I jumped onto the portal, which I must add I had to hunt down the "device update" link, and Input the serial number and mac address. Careers. TeKSavvy employees are all over the internet (DSL Reports website, for one). Call technical support and see if your If it is still not working, please contact us for further support. 1 modems, so any modems that are Docsis 2 or 3 are being replaced with Docsis 3. Will the 19. and now they're forcing me to use their sh*tty refurb modem I heard that with Teksavvy you can use your own router & modem and set up your home network essentially however you'd like, which is really appealing to me as a home networking enthusiast. 1). Is this just a sales job, or is there some reason my otherwise-reliable modem can't "handle the speed" of 30 Mbps uploads. Oct. TekSavvy TV service is provided by TekSavvy’s broadcasting distribution affiliate, Hastings Cable Vision. a rolling 30-day basis. I found one from Canada Computers that says Technicolor TC4400 DOCSIS 3. Rogers changed something that seems to have bricked tc4400 from working on their network for teksavvy. We are upgrading to Docsis 3. If I buy a TC-4400 modem from Montreal, will I be able to update the firmware if it's the wrong version? TekSavvy said I need to be on SR701343-190628-D. If you are not losing the login, it could also be something else causing the issue. 6GA Introduction: The 2wire 2701HG-G is a stand-alone DSL modem providing four ethernet connections. Connect your phone directly to Phone 1 – not through your Speaking with Teksavvy they advised my Hitron CDA3-20 modem should be getting a firmware update this week. 10, so I can't use it with other providers. The hardware and firmware in the Technicolor TekSavvy provides broadband home internet packages in Kingston. I have no need for the router functionality of this modem and have my own router and firewall configured on my local network. 1 or 192. In this article, we will cover how to update your hardware using the MySavvy self-service portal. No DSL modem can Click "Ok" on the message that will appears; The modem will now reboot in bridge mode. In simpler terms, they take a lot of time when it comes to processing network packets. 3,914 Followers, 951 Following, 372 Posts - TekSavvy (@teksavvybuzz) on Instagram: "Get the speed you need. If your current service and speed are fine, there is no need to You must update to 2. If you do not have a MySavvy account, please see this article on how to sign up. I read that the modem updates its configuration when it first connects to the ISP and I found on reddit that the TekSavvy login is admin:bEn2o#US9s. My current version is 2. Pinhole Reset can be held TekSavvy provides home internet, home phone, and TekSavvy TV™ IPTV packages across Canada. New comments cannot be posted and votes cannot be cast. Within the "Basic Settings" page, select the "Gateway Function" tab. Unique; Locate "SSID" and "PassPhrase" on the label located at the back of the modem. 3. Hi: Hi everyone: I'm setting up VDSL 25/10 with Teksavvy in Toronto, Canada. 2. Update Payment Method. But you can get a better modem without switching so it's deceptive for them to say that. (located in Moscow). 95 for first 6 months, then $54. Asked for a replacement modem of a different brand. Again I was not told to return the old modem August 1st I went to E waste and disposed of the modem and various other e Waste Aug 9 So, Teksavvy peoples, are there any modems (or firmware updates) out right now that I am allowed to use with the 100/10 service offering that won't cause jitter on the line? And don't pretend like you don't know that it's an issue. 9, but I just booted mine up (while not connected to any Internet to avoid unintended updates) and I the software version is 19. this is the The same issue persists after doing a full factory reset of my modem. TekSavvy provides home internet, home phone, and TekSavvy TV™ IPTV packages across Canada. You can use your own modem, but it must support G. Forgot your password? Not a problem – you can reset it using your MySavvy Portal (recommended option) or follow the instructions below. Do not be surprised if they announce either a shut down, or a buy out from Rogers or Bell. Order online, send us a message or give us a call. SmartRG 808ac (Modem/router combination) for $159. Navigate to the modem's web interface. You'll need to disconnect the router and connect your PC directly to the modem to take it out of bridge mode (which is really the only reason you'll ever need to connect to it again). If anyone reading this. They are not hosted by Rogers. One of which is losing your DSL login and set it to a default. I was hoping somebody could help me out here. Support / Internet / Network Troubleshooting / CGN3 & CGNM3552; Internet Fix IP not updating for connected devices opens in Forum discussion: Hey guys, i was trying to find the setup step by step for a Smart RG modem (not using a router) Also need the config files for a VDSL connection (15/10) a Family member is having Tl:dr, looking for DOCSIS 3. If you are upgrading from a speed slower than our DSL10 to anything higher, you are likely to require a new modem. If it is new services, it could be something else. List of compatible third party devices is available here. You can verify your firmware by checking the Just a heads up, the smartrg sr808ac is the best modem option I've found through teksavvy in my area, however the built in router may leave a little bit to desire, I noticed load balancing was a major problem when the PS4 decided to download a massive update and took control of our entire download bandwidth. Teksavvy sells it for $139+ tax but their price packages are really expensive. The connection should be online and the normal CGN3 interface should be accessible via 192. The Update Firmware window lists any installed firmware updates that are available for the specified device model. If you are in Quebec and Ontario you are basically limited to the number of ADSL/VDSL I've been having this issue for about the same amount of time. All that being said, if you have any plans for upgrading a cellphone or other wireless devices in the next few years, you may want to consider the RT-AX lineup. What you will need before you begin: MySavvy Login. The map is updated in real time as we receive reports on Maintenance and Outages. · actions · 2019-Jan-8 4:41 pm · Learn more about your internet modem including how to get started, what hardware is available, and how to self-install. Quick Set-Up. Note: For use with THIRD PARTY ISPs on the Rogers cable network (FW: SR70. however, were i to upgrade to a faster plan, these two I currently own a sb6120, apparently my modem could not be updated to the latest firmware. Chapter 1: Connections and Setup Connecting the Cable Modem Connecting the Cable Modem to a Single Computer This section of the manual explains how to connect your cable modem to the Ethernet port on your computer and install the necessary software. For those two modems, if anyone knows a I didn't even realize that TekSavvy pushed firmware updates; I always thought it was the end-user's responsibility, just in case anything wonky happens from the update. Try plugging in the modem into another source. Does anyone have the generic OEM firmware for it or an older Teksavvy version that The modem arrived. Received my "Loaner" modem this week. Connect a device to the modem by plugging an ethernet cable from your device into one of the LAN ports on the back of the modem. 00/month total (TekSavvy TV Basic is $25/mo and TekSavvy TV Pick 10 is $20/mo). And then we have the DPC3848. Going to be testing it this week to see if there is any change. The modem is from 2015 and is the only piece of network equipment that I have not Skip to main content. They don't offer anything over Fibe in my area so I would have to switch to something they offer on the Rogers backbone and will need a new modem, router etc. 11ax or Wi-Fi 6 is starting to become more common in devices and who doesn't like more speed? Hi everyone, looking to replace my old Modem/Route set up. I am running Teksavvy Cable Internet with Motorola Surfboard SB5100 modem and ASUS RT-N16 wireless router flashed with DD-WRT firmware. If you refresh your browser's display, you will see the currently active If you are okay with using the 505n but want to update the router portion, you could bridge the modem and use a separate router as well. Of the various modem/routers listed on the teksavvy website as compatible with my service and location, which offers the most robust parent control options? In other words, if I want to upgrade from my current modem/router, which would be best for parental control options? Saying I'm a current customer (I have VDSL 50/10 & Regular POTS home phone from Teksavvy) and that they are upgrading our area to Fiber optics and they will provide me with a new modem free of charge. Otherwise it works "Modems featuring Intel Puma 6 chipsets are known to experience speed, jitter, and latency related issues. What are my standalone (non-wifi) modem options with Teksavvy on Cogeco's network if I wanted to upgrade to the 1 Gbps plan? Archived post. Enter a The chipsets in these modems (including the CODA-4680 you're thinking about) is garbage and leads to connection problems. TekSavvy is acting as its sales, support and billing agent but Hastings Cable Vision is the TV service provider. For DSL25, you must rent a modem. Join Network Status & Outages space in TekSavvy Community community. We believe in better choices and deals for service in Canada. I am 100% certain this is not only affecting me and my relative. I'm in Ontario and I hear that Bell has deployed some funny hardware for providing VDSL service If Arris in the U. 95/mo for Fibre 3 Gig or $94. 13. 15. Upgrading to a DOCSIS 3. I've been with Teksavvy since May 2020, and I've been using the TC 4400 without an issue until last Sunday May 16th when my internet dropped completely. Does anyone have advice on how I can do this? Thanks! Where I can get new firmware for smart/rg SR505n Techsavvy modem? I'm not with Teksavvy anymore. Update: has already survived a power surge in my area. Almost instantly the response via the portal the reason i selected & purchased the modem i've been using for years is that it's NOT a puma7 chipset -- which has been well documented for huge lag spikes. Now that he modem is now in bridge mode, only one ethernet port will be active, which is the port on the far left (or on top if the modem is in upright position). OR renewal just isn't happening until I cycle the modem. Critical information about limitations on TekTalk’s 911 service and the requirement that you update your address on file with TekSavvy if you move TekTalk. Connect an ethernet from a LAN port on the back of your router to the globe port (WAN) on the ATA. Sorry for the confusion if the wording of the letter was not clear. Navigate to the modem's web interface (default IP is 192. Rogers ties I received a call from Techsavvy telling me everything on their end is complete however they do not see my modem online. Outside of initial installation and upgrade hiccups, I've been very happy with their service. Hardware Specifications: DOCSIS 3. Access the modem interface (default IP: 192. I know I can upgrade to Cable 75 (75 down, 10 up), for $71. Can be initiated from the modem's interface by going to Admin > Configuration > Factory Default > Factory Reset via the advanced configuration page. 1 in your web browser's URL bar. I don’t know the modem model off hand. For some reason the default admin:password didn't work for me even after a factory reset. The firmware version on the Ignite gateways will be different depending on which gateway you have and who manufactures it. For cable modems, the current "supported" level is determined by our vendor. Policies. Can post updates as to how I like it (I use Smart for my ISP). can reach out across ISP systems to update modems, whats preventing Teksavvy from updating modems for their customers? · actions · 2019-Jun-21 9:20 am · Forum discussion: Hello, Before Teksavvy upgraded/improved their website, there was a webpage that showed the latest Teksavvy firmware for the SmartRG modems (I currently have an SR516AC modem it is a teksavvy forum, so to be polite, can/will not mention the name BUT i think it is ok to say Teksavvy used to have a direct forum on dslreports, but e* still does so eliminate the non e lettered companies btw, teksavvy has a quebec address, so does e* (tried to send a My internet keeps bugging out for the last 3 days. Default In this section, we will discuss compatible hardware for our services. It's possible there are some firmware updates available for your modem (depending which version you are on). Second, you can always report fraudulent or suspicious activity to the Canadian Anti-Fraud Centre, through its website at www. No free service like on the sagemcom modems. ca or by calling 1-888-495-8501. 9 (if you want 1. Keep in mind that Teksavvy is reselling Rogers. Board ID: 963168MBV_17AZZ Build Timestamp: 181204_1439 With the modem powered on, press and hold the RESET button on the rear panel for more than 5 seconds before releasing it. By default, your NETGEAR router's IP address is either 192. Or Technicolor TC4400 (Modem only) for $139. Also, if it is a new modem, please reconnect the old one and Y’all were very helpful last time, so I figured I’d ask here: I just got a TC 4400 modem and it’s currently updating software (DS and US LEDs are blinking). 1 TekSavvy Solutions Inc. When you change your Parental Control settings, you must click on the appropriate "Apply", "Add" or "Remove" button for your new settings to take effect. Due to this please click here to open a When switching hardware we do need to be contacted to perform the switch; you can also do so via MySavvy. Reply Top posts of May 26, 2019 1. Not all hardware is made equal; DSL and cable modems operate completely different from one another. I only have one system I need to have connected to it via Ethernet so that works for me as it only has one port. Even the Rogers tech that came to visit, soon as he saw the modem he swore up and down it was the issue. DMT and be PPPoE configurable. On the top menu, select "Basic". 6. Connect to the new wireless network you created. We can take a closer look at your specifics. 95 outright or $11. 95/mo for Fibre 500. shwab wrote: ↑ Any recommendations on a modem/router for TekSavvy DSL? I'm currently using a Sagecom 2864 I bought from Bell years ago, but need 5 GHz, which this router does not support, The Sagecom 2864 is a problematic modem even back when BHell used it. Reply reply TSI-Greg • If the modem is a replacement modem, we will need to have it activated on the account. I know i need a VDSL modem and that my current one is ADSL2+ only. S. The apartment building I'm going to be in is quite old (maybe 60-80 years) so The service at the house with the 505 is anything but flawless. By using WHOIS, the address resolves to Aeza-Network which is Russian. I called Teksavvy for a replacement modem, and it would come in by Monday May 25th. The other modems have the infamous Puma 6 chipset. † Offer works as follows: new TekSavvy residential internet customers in select regions with a minimum download speed of 15Mbps are eligible for one month of TekSavvy TV Basic + TekSavvy TV Pick 10 Pack at a Whether you upgrade is up to you, but the suggestion I give is that if you're going to upgrade, get the best modem you possibly can. 10 you must send us a Direct message afterward). They are sending me another modem (unfortunately the same brand). But it was a simple matter to plug it in and call to get the modem activated. Sent 3 emails, no reply from TekSavvy, called them again. Alternative I've found the TP-Link TD-W9970 unit on Amazon at a lower price point. I've currently got Teksavvy's 60/10 plan on Cogeco's network (Niagara region), with a decade-old Technicolor DCM476 modem. 14 on the Smart RG 505 before you can update to 1. A login screen for the Hitron CODA-45 will appear. Give the statement of 'up to 72 hours' for the modem to come online, this is likely the case and you won't be able to access the modem. Getting annoying i need to keep doing this the last few days. DO NOT power off the modem during a firmware update, as this will cause your modem become unresponsive (stuck in brick/recovery mode). 66/month for 12 months as a rent-to-own option. A new IP should be generated once it reconnects. This is set to bridge mode and connected to a nest router, the nest router has an Ethernet port connected to a switch and multiple of my devices (Apple TV, PC, etc). I am using a cable modem over a Videotron network and an ASUS RC-5300 router. Change Your Password. How to Set Up the WiFi Username & Password. 1 modems, at no cost to you. Sign up So, if your modem had a version earlier than 7. Distributel has Cable 75 (75 down, 10 up) for $39. 5. 1, 32x8 Cable Modem, 2 x Gigabit Ethernet LAN. Yeah and Rogers blames tek for the modem and Teksavvy blames rogers for the lines LOL. teksavvy. 0 Likes Reply Our current service rates are: $114. com. If Rogers modem isn't a puma 6 modem then they're right, it'll be better with them. The default login can only route to the provisioning system, Teksavvy. If the button has been released under 5 seconds, the modem will only reboot, leaving the configuration intact Window when you have made the desired updates. However, if you maintain a single session for longer than 30 days, and do not power-cycle your modem during I called teksavvy to update the firmware on my smart RG 515, I gave him access to it and was told it would reboot 3 to 4 times then we'd make sure it works. They sent a test modem, technicians, made me move the modem change power plugs, etc. . Almost instantly the response via the portal was that the new modem was update and just as fast my old one was off line. The current retail price is $45. and that the previous tech guy likely bricked my modem by updating straight to the firmware he installed instead of incrementally doing it. No spam, we promise! HW: 3. I need to get a new modem to handle VDSL. and its subsidiaries and affiliates (individually “TekSavvy Company”, and collectively “TekSavvy Companies”) provide a broad range of telecommunications and broadcasting services to customers: “TekSavvy” means TekSavvy Solutions Inc. Get app Get the Reddit app Log In Log in to Reddit. How to Factory Reset: With the modem powered on, press and hold the RESET button on the rear panel for more than 5 seconds before releasing it. You have to receive the update when Rogers pushes Enter your TekSavvy account number (CID) in the ‘Customer ID Number’ field. If you are dissatisfied with hardware from TekSavvy for any reason, you may ship it back to TekSavvy at your own cost within the first 30 days of active service. 43) - the modem is already connected with a brand new wire to the point where the phone line enters the house in the basement - yes, tried to re-set and re-upload the modem settings (I even re-flashed It could be an issue with your modem, I called to upgrade to 150 service last week but was told that my modem was only rated for up to 60, this was especially frustrating as I had been paying for 75 for a year. 100. 1 (The admin password will now be the same as the wireless key. In the Update Firmware window, select a firmware version. Teksavvy has been trying to help me for the past 3 weeks. Internet + TV + Home Phone. Is there any way I can update/fix the modem restarting problems? Share Add a Comment There's a lot of misconceptions about how TPIA companies like Comwave, Teksavvy, etc etc operate. This requires either a modem with wireless routing capabilities built into it, or a separate wireless router device. A few times a month I'll notice the Rogers DNS servers go down, which means the low level service can't even find Teksavvy to reroute to. Review bills, make payments, track your usage, make changes to your services, or add new ones. 95, it's an older plan. To be able to access the modem's interface in bridge mode, the address will now be 192. Are the and most importantly firmware updates. So if there's low level services issues, that's all Rogers fault. UPDATE: Teksavvy has sent me a “new” modem to test my connection during peak hours. What do I have to do to get this thing online and I'm moving/upgrading my service next month and need to get a new modem. Webmail. The instructions say this should take a few minutes but it’s been more than an hour and a half. This morning I jumped onto the portal, which I must admit, I had to hunt down the "device update" link, and Input the serial number and mac address. However for Canada In the case of SBG6580 we have two officially approved firmwares, but since the instigation was a TPIA or modem distributor, they won't push the update. For Rogers they do not allow you to transfer your own modem over to them, so it if is Rogers buying out Teksavvy, then you just you wasted money buying a modem that cannot be used I am currently on Cable 60 (60 down/ 10 up) for $69. This happens to me. At the very least, we will update this article with details about known scams so that other customers are less likely to fall for them. MySavvy gives you the power to manage your account and services online and on-the-go! Easily make payments, monitor Internet usage, view past invoices and much more. To receive a new IP address you need to unplug your modem from the power source for a full 2-3 minutes. I agree with Rogers, the problem is with the Hitron CODA modem. The solid blue light shows a proper connection. " just some updates to teksavvy customers. Please see this Attachment for You would not be able to update the firmware. Can't find a tc4400. 91. Looking into the modem, it showed 34 downstream channels and 1 upstream channel saying "partial service". I have a SR516ac DSL modem. 95, but my modem is older and is the limiting factor, so I haven't bothered yet. Please refer to the map for the most up to date information. Update Billing Details. I have reset the password, and reset the DNS to Google defaults ( 8 8 8 8 / 8 8 4 4). 95, for new customers. For instance, we no longer require Hitron CGN3 modems returned. 15 version work with Teksavvy? I read online that I can't update the modem myself and that it's done automatically through the ISP. Queue a Firmware Update. 0 (32x8) and DOCSIS 3. Sign up TekSavvy provides home internet, home phone, and TekSavvy TV™ IPTV packages across Canada. I've gone through all the steps from unplug 5mins hold the pin in and wait another 5mins for it to return. 15 update. Please refer to figure 1 to help you connect your cable modem for the best possible connection. It might be a good suggestion to tell other customers if they experience what I have. I think it’s a SmartRG. 5A. please keep this thread clean ppl and on topic. Enter the security code that appears in the first box. The SR808ac can be purchased direct from Teksavvy. Works great! While it's in bridge mode, the SmartRG modem will be inaccessible. I have no internet at the moment. Note: Attempting to navigate to the modems web interface (192. The only thing I haven't done is called Comwave for them to inspect and fix the issue. Open up a web browser on your connected device. Since the switch its stabilized. Click Sign In. I have teksavvy 300 mbs connection. ↑Firmware is pushed by Rogers and not by teksavvy, there is nothing you can do to update 1 modem unless you have a jtag. The modem I have is the SmartRG SR516ac. It worked great right away but when I plugged in my router couldn't get it to wifi. We will also need your account information in order to open a ticket or continue with account specific troubleshooting, so you can feel free to send us a message Just a note to the Teksavvy guys, I don't know if this is affecting a lot of users with Sagemcom modems, but it seems that whatever new firmware was pushed to the Sagemcom modems seems to not allow PPPoE information (modem side) to be deleted. Firmware updates have been validated and tested against a custom configuration for NCF DSL members. Teksavvy. Hi all. We can always double check on your account if you want to message us at help. Also it's often better to buy your own router and use the modem in bridge mode. We have temporarily disabled our General Discussion page to provide quicker direct support through DM. This other router is quite old, but did serve without issue for awhile and even better, has a clearer status output and manual dhcp-renew on the DHCP-lease from Shaw/Teksavvy. Enter your billing address postal code in the ‘What is your Postal Code’ field. Once in the modem, click on Cable Modem Docsis, then click CM Connection and send us the signal levels there if you can. Sales & Service: 24/7 Technical Support: 24/7 Fibre: Mon to Fri - 8am to 9pm* Saturday & Sunday - 8am to 7pm SkyFi: Mon to Fri - 8am to 9pm* Saturday & Sunday - 8am to 7pm TekSavvy provides home internet, home phone, and TekSavvy TV™ IPTV packages across Canada. I did verify via my teksavvy account portal that the modem is on the allowed list for my specific area. I have two phone line (RJ11 ports) in my apartment. TekSavvy TV will only work on a TekSavvy internet connection TekSavvy Solutions Inc. 1. I didn't think any of theirs were good deals but I doubt they sell their modem separately. They are not reselling Rogers service. It didn't. TekSavvy has a modem-only option that you can get and then connect a router to. 1 modem recommendation for 25/5 cable service (Rogers, GTA). It’s connected to a smart RG modem, I’ve had it for 18 months. Other Links. Enter your email address in the ‘Email Address’ field. Current service price applies for the remainder of 24-month term. Modem firmware updates are a tricky topic, and the rules vary between cable and DSL connections. Our Company. ) Disconnect the coaxial cord from the modem. I understand that I can't manually update Rogers Ignite modem firmware, but could someone tell me what the latest version number is? Mine is currently stating 7. badOne wrote: ↑ OP, in case you missed it, Teksavvy is looking to leave the ISP business. Select "Disabled" at Good morning. Is the 505 problematic? I'm considering replacing it with a 515, 516 or a Bell Home Hub 3000. 95 outright or $13. Learn More . 37, a modem restart/reboot should result in a firmware check followed by a firmware update, if that was necessary. For TekSavvy Fibre customers we ask that you contact us to assist you in this request if the following does not provide a new IP. Your hardware details. Expand user menu Open settings menu. I would ask them if they have another modem that's not on that Puma 6 list. 10. Works like magic. They don't have control over it. Then click on CM Event Log and send us the event logs as well. 32/month for 12 months as a rent-to-own option. Personally, I would prefer a modem only and not a modem/router combo but if I can't then I'll just deal with it. Usually they will provision the firmware level they want when a modem is first connected to their infrastructure. VDLS Routed – To be used on VDSL service and you want to use the WiFI on your SmartRG. com, and MyAccount. , a telecommunications service provider and affiliate of Hastings; Problem is, if they force me into a modem upgrade or [shudder] rental, that actually pushes the price for Teksavvy's 500/100 above Shaw's 750/100, and I can't imagine not going for the higher speed. · actions · 2023-Jul-12 11:28 pm · Introduction: The CBN CH8568 is a cable modem router combination unit that provides ethernet and wireless connectivity. Reply Make sure its on the approved modem list for your type of teksavvy service, and then update your details: https: It's $170 new which sucks but it's the cheapest. check back for more news later as it comes in. Please note you must wait at least 10 minutes to continue That modem has a defective chip in it. Oct 21 update, new modem and no change in service, I continue to have intermittent connection. about to switch from Shaw. Set Up Option B:. r/teksavvy A chip A close button. As for the modem potentially being outdated. 802. This way you are future-proofed. 0 3. Enter 192. As you can see, of ATAs Hello, there. Step 2: Call Teksavvy and have them update the device (can't be done by client) Step 3: Turn off "Enable Remote Access" Hope that helps Hey guys, just wanted to let you know that I recently signed up for techsavvy and they no longer use the infamous Hitron modem/router and switched to using Technicolor CGA4234 which has better reviews due to not having the faulty chipset. 11g Just purchased this modem from Canada Computers and replaced my TC4400 with it. Please note: TekTalk VoIP and TekSavvy TV requires Internet to function. Once connected, you can download TekSavvy Home Wi-Fi Pro in the App Store/Play Store and download. TekSavvy. The issue still continues. if this doesn't help I will likely be searching for another provider. Both a compatible router and modem are required for service; modem and router rental options available at no cost during the 24-month term. Go to teksavvy r/teksavvy • Hello: When you do a factory reset with a cable modem, it updates the firmware to the latest version, if an update is required. TekSavvy will refund hardware charges once TekSavvy receives the hardware and verifies that all components are included and it has not been damaged. I noticed there are firmware updates (enhanced security and bug fixes) dated 2017-09-19 for the TP-LINK TD-W9970 modem available for other regions, like Europe or Australia. We would like to show you a description here but the site won’t allow us. Blackouts may apply from time to time. Usually during the day, but I have seen it happen in the evenings too. It has firmware version 2. TekSavvy Community. 0 - GW: AMV2 Try to login to the gateway. To activate the TC4400 I went on teksavvy account portal, did the Add/Change hardware swap, got a confirmation e-mail within a few minutes, plugged TC4400 in and it Tick the Keep me signed in box if you want to stay signed. Depending on the modem you have, we might not need it back. I need to reset the modem twice daily. Connect an ethernet cord from the LAN port of your modem to the WAN port of your router. How to Switch to Depress the reset button for 20 or more seconds - Changes the POWER LED to red and the gateway enters CFE mode which is a state associated with performing firmware updates via an Internet browser. It's fast, secure, and simple. I got the test modem, a smart RG The Sagemcom modems do have a few known issues in general. Have you called Teksavvy and had them update the MAC address for your modem? Should work immediately after you call them. 1) will result in a time-out because the Consumers are not allowed/able to update modem firmware so incumbents that demand a specific version and won't update them, are just being difficult on purpose. · actions · 2023-May-7 3:12 pm · Tc4400 started giving me issues a couple weeks back. The cable vendors sometimes push firmware updates as needed to modems. Internet keeps acting up in the late evenings. Terms of TekSavvy provides home internet, home phone, and TekSavvy TV™ IPTV packages across Canada. 95/mo for Fibre 1 Gig or $74. ghuu gcaq blrreds jdvtysh waqlt okvc xyrm zxsbn jex jkzads