Xfinity speed test not working.

Xfinity speed test not working Dec 16, 2024 · Best mobile speed test: SpeedTest Master . Speeds naturally vary from device to device. This is being tested on a windows desktop PC with an ethernet connection directly to the gateway. Get status information for devices & tips on troubleshooting. Jan 29, 2024 · Hi there, @N0_service Xfinity xFi allows you to test the speed of the Xfinity Internet connection to your xFi Gateway. Maybe the results of the Xfinity speed test don’t line up with the speed you’re paying to get each month. ) If the issue is an outage in your area, there won’t be much you can do except wait for the network to come back again. Device Speed VS Plan Speed Apr 7, 2025 · (Comcast owns Xfinity. 01. i got a cat7 There are several possibilities here for the variations in speed: 1) a problem with the service, 2) a problem with customer equipment, and 3) a problem with the speed test infrastructure itself. Technician came same day and checked, verified that the 2 gig speed is inconsistent and also changed my XB7 modem to a XB8 model. Speedtest response: Speedtest outages reported in the last 24 hours Use our Xfinity speed test to measure your download speed, upload speed, and ping (latency) in real time. I ALWAYS get the "something went wrong" message. Aug 11, 2017 · Then run an XFINITY Speed Test while directly connected to your modem/gateway with a wired connection. Device Speed VS Plan Speed Mar 9, 2025 · I was able to check the download speed to my modem from Xfinity on the app until 3 days ago. net, measure the latter, or the speed reaching the device running the test. Device Speed VS Plan Speed I recently received the Xfinity mid-split next gen 10G upgrade (what a mess of a name). Click "run speed test" then "start test". Then Internet heath comes up. Jun 2, 2024 · So, every time I try to run a speed test within the Xfinity app it NEVER completes. Using the Xfinity app from your mobile device, the Xfinity Assistant, or accessing xfinity. Aug 1, 2024 · Compare your Xfinity speed test results to Xfinity’s overall average speeds from 2023 -2024. Try temporarily turning off the software to see if it's the source of the problem, but make sure you turn it back on! Any security software should work with the Speed Test if it's set up the right way. This is usually lower than your overall plan speed. Note: If your modem is not compatible with your speed tier, it may be assigned a default speed tier; 30/5 with only one downstream and one upstream channel. If you have Xfinity Voice, you won't be able to make/receive calls, including emergency 911 calls, until your Gateway is back online. I got confused because xfinity speed test and one from microsoft store showed two different speeds and as I really rely on my net for smooth livestreaming (mainly upload) I changed out my wires and now I login to xfinity and it says can't find modem often. We know you rely on the internet to stream videos, play games, and work (or learn) from home in an increasingly connected world. Jul 2, 2021 · Xfinity speed test won't run but used to a couple days ago. IPv6 works and IPv4 doesn't means your hardware is probably fine, but you probably need some sort of software or firmware update. Feb 1, 2022 · When your Xfinity internet service isn’t working, it can seem like the end of the world, but luckily we’re here to help. Apr 11, 2025 · Learn about common reasons for slower than advertised Xfinity internet speed, how to accurately test internet speed, and practical solutions to get rid of slow speed issue. Comcast internet speed test is a valuable tool designed to assess and measure the speed of your internet connection. When logging into the Xfinity App, scroll down to "Check your speed". The arrow reads “ something went wrong gateway, speed test isn’ May 28, 2022 · @EG . The speed to your device isn't the same as the speed delivered by your Gateway or router. Why Results Don't Match Plans. From here, the app will test both the speed to your gateway and to the devices you’re using to access xFi. Oct 2, 2024 · I was also was able to test the gateway speed as recent as yesterday morning 1/14/24 before a service technician came out because the gateway speed was failing Xfinity's own standard of 75% of the plan speed. Jan 1, 2021 · I am getting a max of 250 Mbps download speeds using various speed test websites. Maybe once again xfinity can't handle the traffic from so man. Feb 19, 2024 · Xfinity Speed Test – Comparison with other speed test tools. Whether you’re gaming, streaming, or working from home, knowing your actual speeds helps you optimize your connection and troubleshoot performance issues. Jun 3, 2020 · Netgear CM1100 Hardware Version 2. Internet performance depends on a lot of factors (home network traffic, time of day), but a few common culprits for consistent speed problems include the strength of your Wi-Fi router and Internet speed tests, like this one or the test found at SpeedTest. However, it is best to go to the official Xfinity website for the speed test for the most accurate results. Whether Xfinity is your internet provider or you use a different provider, the speed test below can show key statistics about your internet connection. Whether you're troubleshooting slow connections or just curious about your current speeds, this tool provides accurate and real-time insights into your download, upload, and ping speeds. 8 Mbps Upload Speed = 23. English (US) This test is measuring the amount of speed available to a certain device at a certain time. Internet speed tests, like this one or the test found at SpeedTest. Usually measured in Mbps or Gbps. It should only be a matter of time before they fix the problem. because that option ain't there. 5gb lan link it either doesn't work at all or works at a super low speed of only 100. 07 Frequency start Value: This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Note: This speed test can be used to test any internet provider, not just Xfinity . The average was calculated from thousands of our Xfinity speed test results. xfinity says use their speed test but it's all over the place. sorry I been hectically busy. There are a bunch of different Xfinity apps that do different things. Here's the tests I tried: speedtest. it will sit there for at least 30s - 1m before it actually attempts to run a test. Apr 11, 2025 · Hence, we suggest following these tips to obtain accurate speed test results: Conduct three different tests in incognito mode (Ookla, Xfinity, Google) Perform a speed test on the Xfi app; Conduct speed tests on various devices (laptop, smartphone) Perform a speed test when connected directly to the modem Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Anyone else have this problem? The connection we used to run the Xfinity speed test is advertised to deliver download speeds that run up to 250 Mbps. I get the modem 2 day later and had issues activating it. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Nov 18, 2024 · How to test Speed to Gateway. I have bypassed my switch and disabled my mesh network for this test. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. net, fast. Because you’re consistently getting the expected speed from a 3rd party test, but not from either version of Xfinity speed test, I’d bet that it Nov 10, 2023 · By checking your Xfinity internet performance with a speed test, you can confirm if your actual download speeds are much lower than what you’re paying for. These test results are often lower than your plan speed due to various factors outside your Internet provider's control, including WiFi conditions and device capabilities. Device Speed VS Plan Speed Internet speed tests, like this one or the test found at SpeedTest. Then select connect at the bottom. Select Troubleshoot. As a general rule, your speed test results should be within 50-100 Mbps of your service. net (though I prefer speedof. This will test your speeds and show what speeds you are getting. If it is set to High, test will fail. You can also use Downdetector to check for outages, further helping you determine the root cause of problems Note the Xfinity "speedtest" shows the "speed to your gateway" - your gateway is your router, meaning you're basically testing the speed of your WLAN. Clicking on start or the settings gear does nothing. Sign in to the Xfinity app with your Xfinity ID and password. me due to no JS, and ISPs are less likely to prioritize it and make exceptions), and will show the speed you'll get when streaming Netflix or Jan 17, 2022 · I’ve had numerous calls to Xfinity Advanced Technical Support. When I plug a 1gb adapter into this port at a 1gb link I get 1bg download. SpeedTest Master is a widely used speed test app for mobile internet speed testing. Same issue. Since then the app always throws " Something went wrong" Try again in one minute which does not work either. com, speedtest cli, google speed test (literally just the speed test you get by searching google for "speed test"), google drive download (I decided to do two downloads at once since google appeared to be limiting it to 50MB/s per download), and speedof. You can try the speed test Xfinity with Ookla or Speedchecker. As I feel like it has a lot of hiccups. 02 Firmware Version V6. If my pc is pinging off Arizona or whatever then maybe something needs fixing. If you switch to Medium security tests work. Speed Test. 6 Mbps Latency 18 ms What exactly is "Speed to Gateway"? Sep 5, 2022 · I contacted xfinity again and explained to the rep the same info as the Motorola rep told me that she will send out a xfi modem to test at no charge. . Oct 15, 2023 · I figure next step is calling tech support, but I'm not sure if you should start with Arris or Comcast. net and try to use the Node hosted by Comcast near me. com If your connection speed looks good, the website or app you're using could be limiting your speed or they may be experiencing an outage. Aug 12, 2023 · Thanks for this information. About our Xfinity internet speed test. Nov 8, 2021 · If any of you have noticed that the speed test to your gateway no longer works, check you firewall security settings. How To Fix Xfinity Speed Test Not Working (Quick Guide To Solve Xfinity Speed Test Not Working). Why does the download test work, but not the upload test? Why am I seeing "Latency Test Error"? Speedtest. Like why would you test speed from puma Arizona to New Mexico? It's not accurate I don't think. It uses multiple servers to test your speed, so it’s known for its accurate and reliable results. 2Gbps to 2Gbps download. Tap Test your whole home network. This test is available to Xfinity Internet customers with compatible xFi Gateways (excludes DPC3939 and AX5001 models) through the Xfinity app. Xfinity’s average download speed was 234 Mbps while its average upload speed was 25 Mbps. I was trying to do settings to speed up my net. But with 2. Connect, My account, Mobile ect. They would send a command to the modem and it would jump up to the speed I’m promised. Basically it increased my upload from 40Mbps to 200Mbps and let me upgrade from 1. Select WiFi from the bottom of the app. Comcast Speed Test. com from your computer provides the same troubleshooting a customer service agent does, but without the wait on the phone. If it’s not, we’ve got some handy tips to help improve your Xfinity internet speed. The most accurate speed test you can do is just using a stopwatch to download a file from a gaming server. Device Speed VS Plan Speed What I have noticed though, is if I run a speedtest on speedtest. Whenever possible, run the test from the individual device you’re having issues with, since results will be specific to that device and other devices may be getting more or less speed. Mar 18, 2021 · Get links on the cables at 2. Device Speed VS Plan Speed Test the Problematic Device. When compared with your internet plan’s advertised speed, this reading will help you determine if you’re getting the speeds you’re paying for. When running the speed test option in UDM's Network app/page I can't seem to max out the upload. Jan 24, 2025 · When I try and run diagnostics, it says no outages found all my devices are connected strongly, but it will not give me a speed test. Aug 27, 2024 · user_b37tsx Log into your account. It’s available on iOS and Android devices and measures upload speed, download speed and latency. The video is also available at the bottom of this post. I rebooted the modem (just as a routine thing). Have you tried a speed test? I'm pretty sure Comcast speed test works over IPv6. Why is this speed test showing faster speed results than other tests? See full list on xfinity. Aug 10, 2017 · Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. Note: Comcast does Jan 3, 2024 · The first thing you should do to assess your Xfinity internet problem is take an internet speed test. There are plenty of tools in the market to test your internet speed. And/or watch a how-to video . However, within 30 minutes, it would drop back down again to 600+ mbps at the Ethernet ports. There are other tricks they use such as prioritizing traffic to speed test servers, or at least ignoring throttling, which means speed tests may not accurately reflect what kind of access you're going to get. So I have no idea what speed I am getting from Xfinity! Thanks. By measuring speed and latency, comparing results across devices and locations, and reviewing historical data, you can effectively pinpoint the source of connection problems, helping you get your internet working the way you need it to. Check the status on the website or app directly. Relocate Your Gateway Your Wifi expands out from your Gateway in all directions so be sure you're using the most centrally-located cable outlet to maximize coverage. Do Not Sell My Personal Information Speedtest by Ookla - The Global Broadband Speed Test Use Speedtest on all your devices with our free desktop and mobile apps. I also tested this with a laptop and a cat6 cable directly to the gateway. But like Xfinity said: they have a team of engineers and technicians who are working 24/7 to keep the network running smoothly. The Xfinity internet speed measures three things: Download speed: The speed at which your device pulls data from the internet. Netflix runs speedtest. Upload speed: The speed at which your device sends data to the internet. Finally after activating it with the xfinity rep I did a speed test and was still getting between 930 and 942 Mbps. I had a Xfinity technician (Kyle, he was excellent!) come to my home last week to check out my lines. The speed available to a device can be affected by: Limitations of your device; Your device's WiFi capabilities; The number of devices online, using up speed, at the same time; Outdated software; Tips This morning I opened an Android emulator (NOX) so I could use the Xfinity app to check internet speeds, it shows this result: Gateway Test Details Plan Speed - 800 Mbps (down) 20 Mbps (up) Speed to Gateway 957. A speed test gives you an exact reading of your internet speeds in megabits per second (Mbps). io, as well as a lot of other names. About Our Xfinity Speed Test Tool. Select that and it has the "Test speed to gateway". Click the Statement PDF link under Current Statement or click on the statement date range you want to view. Speedtest is a service that lets user test the speed of their internet connections. In this video tutorial I will show you how to fix Xfinity Sp Oct 9, 2018 · 7) Make sure your signal levels meet specifications. See the troubleshooting guide . I just confirmed that it is showing on my end. You'll see your current statement and a list of your past bill statements. But clicking on the More About Speed links on the left side of the screen do work. Feb 25, 2022 · Follow the troubleshooting tips below if you experience issues with your Xfinity Internet or WiFi connection. Xfinity For full functionality of this site it is necessary to enable JavaScript. me (funny thing here is that I actually found Learn how to perform a whole home network test to check for service outages, measure the speed to the gateway, and check the connection strength to all devices using the Xfinity app. I've uninstalled/reinstalled the app, wiped cache and data, but no dice. Dec 24, 2020 · @Curmudgeon101 Are you using the actual "Xfinity" app, not the Xfinity Connect app. The results were almost exactly what we expected ― they’re right in line with the connection speeds promised by our ISP, and they’re also in the same range as results from other competing speed test applications. Find outage information for Xfinity Internet, TV, & phone services in your area. 5 but speed various speed test only at 100 on the adapters that do work, some adapters don't even link up properly. tjqjsua qokrgx aagg bvqtbm nkdcrsu xthzeex cnft wxwg dnft opph ujdqj zsuzbut qlccg saixghj nydlonl