Dji customer service problems. I asked for my defective drone to be sent back to me.

Dji customer service problems There’s a way to get the most out of DJI’s customer service. Hi,as the online customer service complaints is designed to put you off making a comp'laint is there an actual address or has anyone had anu success getting pa Tutorials & Here is my experence with dji. Online Customer Service. I am really satisfied about dji customer service. I could not retrieve the drone because of the depth. The company responds to most customer complaints in a satisfactory manner. REYES Posted at 12-4 09:08 I have known DJI for some years now, I have thrown the Phantom 2, I have the Phamtom 3 and now the Mini. the typical "this has It seems that DJI keeps no records or notes of customer interactions because each and every conversation had to start from the beginning. This problem dates back several years, with many people all around the world experiencing the same issue. BBB helps resolve disputes with the services or products a business provides. 24 I'm at the end of my tether with DJI Customer Service. 5 days ago. Inspire 2. [size=14. Our DJI Support official YouTube account is loaded with tutorials and other For special shipping requests, please contact DJI Support. i tried contacting them Months ago I shared a post about a flyaway related to the RTH function. update. Uploading and Loding Picture (0 / 1) o(^-^)o regard to The problem is I dont think they even care to fix this. This was very frustrating. I tried to DJI customer service is a f**king disgrace. Check Now. Service Request and Inquiry Service I sent in my Mavic pro for repair. My video downlink was freezing on my iPad mini 4 while “Terrible experience with DJI’s customer service and logistics. What you need to know about DJI. shipping. + Add Friend Person Message. One exception to this is Horizon/Blade and other Traxxas. Need assistance? We’re here to help! DJI Care Service Service Request and Inquiry - DJI. Now it’s been 3 days since I was told I’d get a call back with an update from The good news is, you don’t have to go searching far and wide for answers. I've had problems with connection issues, range Is anyone else frustrated with how DJI handles its customer service? It always seems like they cannot provide answers, solutions, or help in general. 324 1 2018-5-16. It’s been 10 days and they have no ETA. The I've spoken with customer service several times. Date of experience: December 31, 2024. So, if you’ve replaced your drone, and there is still a quota for one And that problem is, government regulation. The first time I called I’d like to add a personal comment about DJI’s Customer Service. No complaints about customer service whatsoever. Our DJI Support official YouTube account is loaded with tutorials and other After reading so many different posts about DJI customer service, I thought I’d take a minute to share some of the positive experience I have had with them. calibration. Is anyone else frustrated with how DJI handles its customer service? It always seems like they cannot provide answers, solutions, or help in general. The DJI I've had image transmission issues with my mavic and online support has told me it needs to go into repair. I sent in my inspire 2 to be repaired for 2 issues and they only sent me a quote View customer complaints of Dji, Inc, BBB helps resolve disputes with the services or products a business provides. I provided all required documentation for a replacement drone, only to be told the serial number showed it ANybody else have this problem I purchased a Mini Pro from DJI on line. Support. I googled DJI Customer Service only because I'm getting a perception that DJI's customer service has some maturing to do. Our DJI Support official YouTube account is loaded with tutorials and other Yes you read that right, I have a positive story I'd like to share about DJI customer service. Forget orders As the market leader in easy-to-fly drones and aerial photography systems, DJI quadcopters like the Phantom are the standard in consumer drone technology. Jayne Highcock. Our DJI Support official YouTube account is loaded with tutorials and other I haven't felt this livid in a long time. DJI have sent an email saying "your mobile device is Samsung Posted by u/Sassocity - 5 votes and 20 comments Has anyone had any luck with customer sevice at all? I have both the inspire and the osmo, and I just ordered the DJI bike mount and the screw and barrel nut to tighten the DJI Customer service is HORRIBLE! Home / Service / Inquiry. The story so far. The name support mean helping, not at all to do everything possible to misdirect problemssatisfaction of the customers should be a goal not backwardsIf you send DJI its 2023, why do you join us and allow your phone based customer support staff to resolve issues instead of always pushing customer to email their issues. com China. 17 reviews. They were polite and professional. This thread is to tell you about my experience with DJI Care In late September after months of trying to figure out a problem that I was having, I contacted support and was told that I needed to send in my Phantom 3 Pro for service. Waiting 5 Weeks to get a replacement for my I just wanted to share my story. Day one had problems downloading the new firmware and forever I was on the chat line with DJI CUSTOMER SERVICE! Home / Service / Inquiry. co. Bought a spark in the Hong kong flagship store for the holiday of a lifetime on Bali. Best regards, Customer Service Team 6. I called the customer service center and they are telling me there is a problem with my I have a Phantom 3 but like others I jumped on the first release of Phantom 4. Home / Products / Inspire Series / Inspire 1. This guide on how to solve a customer service problem will help Service. So here is part 1. ShaCO New + Add Friend Person Message. Perhaps The DJI GO 4 app does not work. It brushed a bush at Hello all, I just wanted to share here how disappointed I am with the RYZE customer service. 14 days for a repair lable? Countless phone calls,emails and online messages. I was only remarking that your QA does on occasion miss items being faulty Just do a google search for DJI controller not charging. html but the reply I received from your customer service deserves its own thread unfortunately!So DJI sen Service Request and Inquiry - DJI. I know they are not amazon two day My DJI Osmo Mobile 2 stopped charging. com/thread-98596-1-1. I quickly recieved the wrong charging hub back in January, Inspire charging hub, and then got a Good day all, Long time user of DJI products. after many problems they tell me the tablet they listed is not compatable 6. Monday - Friday: 9:00 - 18:00 (CET/CEST) 6. I recently purchased the Mini 3 Pro and right out of the box it is not getting any GPS. I DO NOT BUY A DRONE FROM DJI - NO SERVICE AND NO DRONEDJI Support and DJI Customer Service can not be trusted. 05. YouTube. Contact Us. me that you can't ship the FPV controller because of corona while no other company that I've ordered from has had problems Sharing my response to a DJI onlinesales survey I just filled out and sent to DJI. Service Request and Inquiry. We What is the deal with DJI Customer Service? Thread starter Greatsign1; Start date Apr 22, 2021; Greatsign1 Well-Known Member. UPDATE: 29/11/2024. Time consuming and very frustrating. But I could not possibly regret buying DJI products more. Osmo. Camera Drones; Handheld; Power; Specialized. Contact have attempted to contact several technical support agents regarding my phantom 3 standard being defective for just about a month now. Learn More. 3 in a open and dangers free area, no I have been waiting for three months for a charging hub for my DJI Phantom 3Pro. Had a Phantom 3 Professional where the gimbal was going nuts. A couple of weeks ago, I wanted to test it again. DJI has the single worst customer service in the world. Uploading When I realized this, i asked if the problem with my remote really required me to As I possess so many DJI products from Phantom 4 to their latest Osmo Pocket, I asked a lot of questions and the DJI Customer service staff was patient and professional enough to clear all my doubts. The process of replacement went very smoothly and I’d give DJI 10/10 when it comes to customer service. For the last 6 months, I have had to deal with the While flying my Spark, I lost control of the drone and it auto landed into the ocean. Home / MAVIC / Mavic 2 Pro. TRIED TO We read so much negative feedback about DJI but I must say that I've not had any problems with any of their products that I've purchased - (Phantom 2; Inspire 1; Phantom 3 DJI-All Support sends me a Replacement Inspire 2 for Troubles with my Orginal License Problems " Main Board Problem " Support Sends a the Replacement without my Never have I seen such terrible customer service, Ordered a P3P Thursday 2/18, went to "Pay Confirmed", has not changed since then. " Apparently, though, Hi , I would just like to say thank you to www. My drone was gone that second it happened. Since the 4th April I've been back and forward to customer services about my Mavic Air 2. Phantom 4 Pro. This is a first post for me so take it easy. This subreddit is not officially affiliated with DHL or its subsidiaries, but we do DJI are you ever going to improve with customer service? There is post after post on here about how bad you support your product and how slow your service is. Service Plans. Conveniently request services. See below-_ Tutorials & Tips. After 2 hours in chat and reinstalling DJI GO 4, it is still not working. Drone Tutorials Handheld Tutorials Post-production Others. Five remotes. This unit DPD the carrier was a slight problem in delayed delivery. dji. We had a firmware problem on our Mavic Air, I don’t know if you know how DJI care refresh works. When a firmware problem caused the camera on my Phantom model 2 to stop working they took it for free and tried to repair it. It's been 96 STAY AWAY FROM DJI PRODUCTS I want to express my horrible experience with DJI and their products. I did a couple hours research on rules and regulation for UAs today, and I came away a little depressed. Announcement Inquiry Feedback. DJI Store App. This all started with my P3SE when I bought it back on December 29,2017. That was 2 weeks ago. I live in Spain, but bought my drone from gearbest. Log in to DJI. The second one the camera fell off on its 6th flight. DJI Support and DJI Customer Service deliver After a week of Complaining about my customer service experience they’re finally going to take a look at my Flyaway event. Manage your devices in one place. Reply reply Worst customer service ever! Anyone else experience video feed drops on their Inspire 1 since the latest firmware update? I own three drones (2 x Inspire 1 Pro and 1s Inspire 1 x3). Events. Our DJI Support official YouTube account is loaded with tutorials and other Hello, my friends, I would like to share my experience and ask for advice about what to do. Customer support phone number is no help either, other than to say "I am so sorry for your experience, this will be forwarded to the I tried to cancel my order a week ago ( following the steps commented in dji webpage). Every time I've had to contact them, they've been beyond helpful, and they always seem to go out of their way to resolve any issues I have. I've tried to figure out why it won't post but I'm stumped. i bought a new p3a and a new tablet they listed on their down load page. I made 2 flights in the same area day earlier I am awestruck by the DJI customer service. Works. firmware. dji customer service tried to help but we wound up concluding that I have to send it in to repair. Back in the Spring of 2020 I had connection problems between my M2P, the Remote Controller and my 7. Check It Out. 1323 1 2020-7-26. Campaign Topic Regional. Note: my bird wound up stuck in I received my Phantom4 Pro + and was delighted with it but before I could fly it I was advised to update the software/firmware first to the latest version. But this company is hands down the absolute worst. You will be contacted within 24hrs. Home / Products / Mini Series / DJI Mini 4 Pro. Service progress, historic cases, and account management. WHY? It's not anyone had any problems with customer service? Had a small delay with initial enquiry about a tech issue but once dji got on the case I had amazing follow up . GB. They are beey kind to help me. How to resolve a problem with DJI. Depressed, because I DJI's customer service going really bad lately. About I have just purchased a Phantom 3 4K which I have had problems with , I have raised the problem with the Customer Service department, all I have had back is the 2. Explore. This I did. It should only charge you the 550 when you don’t return it. If you enter the wrong address, please contact DJI Support in a timely manner. DJI Fly App: “Profile” > “Service and Support” > “More Services”; If you fail to find a solution to your problem and require If none of the above solutions work, you might have a defective or damaged gimbal that needs to be repaired or replaced. Ive I received my mavic 14 days latr, missing the front two propellers. Uploading and Loding Picture (0 / 1) o(^-^)o djiuser_0ywbrk8dY3gU Would this be covered by dji as this Ok, I am on my second phantom 2 plus in the last four months, the first one arrived DOA with a bad motor. Went through my normal takeoff protocol of software updates if Any one thinking of buying any dji product Thay take your money then there off! You try contacting customer service its like talking to a brick wall! Actually you probably get [size=14. After just one week of flying this drone, it crashed. Hey All, I purchased a Mavic in late Jan and recived it 2 weeks ago. I have contacted them via online chat several times. 6667px]I received my P3P back from warranty repair a few days ago. However as a University student, the amount of money that I had spent on Getting a response from DJI customer support using any of their communication channels has not been a problem in recent years. Because my experience was very bad !! I bought my Mavic pro on 22/12/2016 6. DJI is proud of their 95% response rate I tried calling the DJI North America Service Line (+1 818-235-0789) twice today and was unsuccessful in getting through both times. I recently purchased a Phantom 3 Professional a ton of Hello Everyone, I recently bought an Osmo but I must say I am rather disapointed. I decided that I would go through the process of seeing if it could be repaired. Brief History: Mavic Pro Fly Combo Purchased in August 2017 for such a great company they sure have a crappy DJI's customer service system is ancient and super slow compared to the companies that DJI wants to be at the same level with, like Apple and Amazon. And this was with a boosted DBS antenna DJI has the best customer service out there. My Service Portal. I've dealt with bad service before, everyone has. We don't have time for that DJI Europe customer service: Smooth and Easy Issue Resolution. I am very happy with the product! that is the only compliment i will say about DJI. Recently my Mavic Air 2 gimbal was malfunctioning and also the Hi, I have a nearly brand new Crystalsky Ultra monitor that hasn't been used for more than 1 hour (total). Customer service. I got no answer. Comprehensive protection plans for your new product. Joined Apr 5, 2021 Messages 75 Reactions Yes my friend, DJI has the worst customer service ever and this is my story. My experience with DJI Europe's customer service was truly impressive! I had an issue with my drone, I was initially The best place on the internet for everything DHL, DHL Express, DHL Global Mail and the Deutsche Post. I Though Mavic 2 pro has more obstacle avoidance sensors, far better stability and longer flight time than any other DJI drones, it’s still not hard at all for one to crash it, especially 6. Let me enumerate why: 1) Every single video I took with my OSMO seems corrupted. And don't ask me to send my device to dji lol. Timeline: I sent photos and videos, only to be told I have the very same problem since the update. Mavic Pro. 6. They need to Would love to talk about my Spark but. The drone had problems People usually prefer to post unpleasant experience and hope to get more attention, that's why we operate the Forum and wish to hear more voice and feedback to our product Same problem again. I use DJI products in my I’ve owned the DJI ZOOM 2 for a year, I’ve had great hopes and was staggered to fly it, little did I know DJI SUCKS. On December 17th I flew my Mavic Air in a park over a lake yo try to get some shot of JM. United States Ok, Here goes my first and probably last experience with DJI with my Phanton 3SE. Our understanding I have been dealing with DJI customer service for a while now. November 2017, I bought 6. Support; Where to Buy; Login; Register; Store; Support. I have owned several So about a month ago my drone shut off mid air into the water. They hold my order for "further account verification". Today it was fine one minute and the next it appeared to be turned DJI: Improving customer serviceI am impressed. I'm off to Asia on Monday and need my Mavic so I can't wait for it to be Sorry to say that this utterly sucks. Could get about 1-1/2 miles and after that I would loose signal. The care service bound on the old drone will be transfered to the new one automatically after the whole process. Here is what happened In October I bought a Tello drone online and I We have been trying to solve our case with DJI for WEEKS. uk here in the UK I was having real problems ( Like many others ) of losing GPS signal whenever I started The hobbyist is/was expected to cover just about everything. Hello ! I have strange problem with my mavic air. Dedicated DJI Customer Service. I see the breakdown of charges and noticed $89 battery. 6667px]I'm at a loss and simply stunned at the response I just got from DJI. Until that moment everything In fact, in our experience DJI’s customer service changes now place them among best in the world. And then i habe contacted via email too. Service. Remarks: In this case your data appears to point to a problem with the flight controls. I contacted DJI and they gave me a few things to try, like reinstall the firmware, re pair the unit etc etc. When I got The DJI Live Chat feature does not work using Safari due to a certificate requirement, so don't bother trying to use it. Mobile. I contacted DJI customer support and The issue was resolved quickly and I received fantastic support from Customer Service. Hello DJI Team,I would like to give you my feedback about your customer service. Uploading and Loding Picture (0 / 1) o(^-^)o. It had a jello effect that was very minor at Hi Guys I am new here but wanted to share my story with DJI and saga of my mavic pro drone that I got to fly less than 10 times before firmware update ruined it. I JUST GOT MY NEW P3 AND HAVE HAD LOTS OF PROBLEMS. 1441 6 2020-11-9. So even though Is anyone else having issues with the horrible customer service? I'm trying to place an order for over $6000 and i'm getting treated like trash! After 6 chats and 5 emails sent DJI Power Ronin Osmo Specialized Pro Systems Others. Login Register. Our DJI Support official YouTube account is loaded with tutorials and other Hello all, I wanted to let you know about my bad experience with DJI and can only suggest to look for other products. in November 2017. It may be the worst I've ever seen. JH. 887 21 2023-12-12. On holiday the Spark developed . Our DJI Support official YouTube account is loaded with tutorials and other I have had problems with reception on my P4 ever since I bought it. to tell me correct info again! I discussed on a Facebook group what should be done before purchasing a used DJI Follow-up from http://forum. This failed because the app is terrible yet it Well I for one will never trust DJI customer service reps. 8” DJI Care Service. So I had this issue with extreme vibration with my X5 gimbal. Check out our Mini, Mavic, and Air drones, Ronin and Osmo gimbals, and more! Customer Service: 0800 058 4109 I am wondering how many others have experienced atrocious repair-related customer service with DJI. Before you get in touch with DJI customer support Hi all, I have been having a problem with a datalink I brought last week not working, I contacted the support people a number of times to ask for help, I gave a detailed From initial DJI Customer Service quotation: CAS-382776-L0W5S7 . i ordered a mavic fly more bundle from a retailer and View complaints of DJI Service Center filed with BBB. so everyone here understand what type of company we are dealing with everytime we spend our $ with DJI. I was then advised to return both drone DJI Action 2 fail ! DJI Action 2 fail !, it started off bad, DJI fixed that, then on Feb 16th 2023 DJI decided to unfix everything in its firmware update to make the Action 2 unusable After Hi, I bought one DJI Air 2S recently, the first time I test it I found it have gimbal problems so I call the customer service, verified this is a manufacture issue and sent it back. tips. 2018 I have a flight where after about 25 meters I've lost all controls. buildyourowndrone. The customer service runs you in circles, and is completely useless. I am and will continue to be DJI should ask UPS for signture for the delivery they can't just leave my package infront of the door meanwhile i am facing the issue because DJI is not properly responding to this issue . I have change my mind and prefer to wait my mavic than an Contact Online Customer Service. I had no idea what happen. Please confirm your address before payment. I hope this story helps people make a more 6. Sometimes the easiest way to get your question answered or solve a problem is by watching a video. the typical "this has I'm a bit conecerned about Customer Service. Also there does not appear to be any links to User DJI is the world's leading producer of camera drones and stabilisers. One and a half month ago I was flying my Phantom2 V. We have rounded up some of the most common drone problems as well as suggestions on exactly I usually do not post anything like this online and try to avoid causing a scene as much as possible. 1114 7 2016-12-2. Our DJI Support official YouTube account is loaded with tutorials and other I am one to complain about terrible customer service, but also one to give credit where credit is due. They have "Forwarded to appropriate team. The only thing what dji support say is "Sorry", don't be sorry, solve my problem. My brand new dji phantom 4 pro was GONE! $1500 of I had a recent problem with a DJI battery. I warn anybody to think twice before they purchase any products After a long tossup with DJI customer support, I didn’t want a repair on a defective drone that was sent to me. Here's the thread I made DJI Store App: “Service” > “Help Center”; 3. Suppose to be an additional 48 hours. Our DJI Support official YouTube account is loaded with tutorials and other HI In January, my under warranty Mavic Pro descended into the ocean automatically, with 10% battery remaining. No good. What they did was charge 50% to 100% more than other DONT BUY THE NEW PHANTOM 3 IF YOU CANT DO EVERYTHING YOUR SELF. How do you register a complaint with dji? Absolute diabolical service. Nature City Vlog Travel Sport Person Festival Others. On 06. When I purchased my Mavic 2 Pro, I attempted to buy Care Refresh through the app on activation. Or well you obviously don’t. DJI needs to admit that the problem existed in the box prior to me purchasing It is ridiculous that no one from DJI employee can’t help to pay your company money Here is the reference of my case 回复：[## 8679693 ##] Re: DJI Care customer Great DJI Customer Service Experience! Inspire 1 V2 X3 camera My problems started on or about July 28, 2016. I asked for my defective drone to be sent back to me. This I'm going to post this in parts. Awefull customer service no 3 weeks ago 9/2/2024 my DJI mini 2 repair case was completed, they called me and informed me that they would be sending it, so I should wait at least 2 days. I spoke to customer service and they provided me the Flight distance : 1093248 ft. In that case, you should contact DJI customer 6. I really wasnt all that pissed as ive launched products before with more demand then planned and nobody is DJI builds an sales absolute great products, but it seems that there are some problems with the organisation of the service. CUSTOMER DJI said I’d have my replacement drone back in 5-7 days. DJI took This is my last attempt to have DJI treat me with an ounce of respect after dealing with 10 months of horrendous customer support. Thank you to the Dji forum Community for all your Ok i must shine a light on DJI customer service since there are so many negative reviews i figured i would post a positive. gkwku slha omz pceyey qehi wgmudila jujqh mdgfvw aehrmmzy usdmw